04
Terms of service
The basic rules that apply when you work with siteupwell.
Last updated:
Who we are
siteupwell is the brand of Hakan Caba, a self-employed professional based in Turkey; it isn’t a separate company. Address: Patika Yol Sok. 26/7 Ataşehir / İstanbul. Email: hello@siteupwell.com. Your contract is only with Hakan Caba; other people on our team aren’t parties to it.
Services
We offer inspections, renewals, rebuilds and care plans for WordPress and Shopify sites. Our services are only for businesses and professionals, not consumers. Each project’s scope, timeline and price are set in a written quote. A project starts when you sign the quote with an e-signature and pay it. The quote includes the version of these terms that applies; by signing it, you confirm that you’re acting for your business or profession and agree to these terms. If the quote and these terms conflict, the quote prevails.
Free inspection
The inspection is free and carries no obligation. The summary report is yours to use, even if you don’t hire us.
Pricing and payment
Prices are in US dollars. If your business is based in Turkey, your quote and receipt are in Turkish lira. We’re taxed as a self-employed professional, so when we receive a payment we issue an e-SMM, the Turkish self-employment receipt, instead of an invoice. Prices exclude VAT and other taxes; where a tax applies, we add it to your quote and receipt. If your business must withhold income tax on our fee, your quote shows the amount before and after withholding. Payment is 100% upfront, before work starts: by card through an iyzico payment link we send you, by bank transfer, or by Wise or Western Union, which you send yourself to the details in your quote. If you cancel a project before it’s finished, we refund what you paid minus the value of the work already done and any third-party costs we can’t recover.
Revisions
Design and development work within the approved plan is revised until you approve it, for up to 14 days after delivery; if no revisions are requested in that period, the work is considered approved. New requests outside the plan are quoted separately.
14-day bug warranty
For 14 days after launch, we fix any bugs caused by our work free of charge. New features, third-party updates and changes you make yourself are not covered. This warranty is in addition to your rights under the law and doesn’t limit them.
Your responsibilities
Providing content, access and feedback on time, and holding the rights to the text, images and brands you supply. We don’t write or review legal texts such as privacy policies, terms of sale or return policies. We can add texts your lawyer provides. Accessibility work improves your site against the WCAG criteria we agree in the quote. It isn’t a certification that your site meets accessibility laws such as the European Accessibility Act; legal compliance stays with you.
Intellectual property
Once your project is paid in full, you get a permanent, worldwide, non-exclusive license to use, copy, change and publish the design and code we made for your site. We transfer the rights in elements made only for your brand, such as a logo or brand identity, to you in a signed document that lists those rights. Code and tools we made before your project stay ours. Themes, plugins, apps and fonts remain under their own licenses. Unless you tell us otherwise, we may show the work in our portfolio. We’ll ask for your written permission before we publish your name, logo, quotes or results.
Care plans
Care plans are billed monthly in advance and paid by the methods above; we issue the receipt when we receive payment. You can cancel at any time by email; cancellation takes effect at the end of the paid month. If a payment is more than 14 days late, we may pause the plan until it’s paid.
Limitation of liability
Except in cases of intent or gross negligence, our total liability is limited to the amount you paid for the project concerned and, for a care plan, to the fees you paid in the last 12 months. We aren’t liable for indirect losses, such as lost profits, or for outages or losses caused by your host, the platforms you use or other third-party services, unless our work caused them.
Governing law
These terms and each quote are governed by Turkish law. To the extent the law allows, the courts and enforcement offices of Istanbul have jurisdiction over any disputes.
